Frequently Asked Questions
Redo Gems is a gemstone jewelry brand based in Afghanistan, specializing in handmade jewelry crafted from 100% natural gemstones. Each piece reflects Afghan artistry, timeless beauty, and cultural heritage — designed for those who value authenticity and craftsmanship.
Yes. Every gemstone we use is 100% natural, mined and handpicked from Afghanistan's rich mountains. We never use lab-made or synthetic stones.
All our jewelry is handmade in Afghanistan by skilled artisans in our workshop, blending traditional techniques with modern design.
Yes, we offer worldwide shipping, including to the USA, Europe, and the Middle East.
- USA & Europe: 7–15 business days
- Asia & Middle East: 5–10 business days
Shipping times may vary depending on customs and courier services.
Yes, we accept returns within 7 days of delivery if the item is unused and in its original packaging.
Please note: Custom-made or personalized jewelry cannot be returned or exchanged.
Once your order ships, you'll receive a tracking link by email or WhatsApp to follow your delivery in real time.
Yes. Each Redo Gems piece includes a Certificate of Authenticity, verifying that your gemstone is natural and ethically sourced from Afghanistan.
Absolutely. We accept custom design requests — from stone selection to design and size.
You can reach us via WhatsApp, Instagram, or email to start your custom order.
To maintain the beauty of your gemstone jewelry, avoid exposure to harsh chemicals, perfumes, and extreme temperatures. Clean gently with a soft cloth and store in a safe place when not wearing.