Frequently Asked Questions

Q1: What is Redo Gems?

Redo Gems is a gemstone jewelry brand based in Afghanistan, specializing in handmade jewelry crafted from 100% natural gemstones. Each piece reflects Afghan artistry, timeless beauty, and cultural heritage — designed for those who value authenticity and craftsmanship.

Q2: Are your gemstones real?

Yes. Every gemstone we use is 100% natural, mined and handpicked from Afghanistan's rich mountains. We never use lab-made or synthetic stones.

Q3: Where are your jewelry pieces made?

All our jewelry is handmade in Afghanistan by skilled artisans in our workshop, blending traditional techniques with modern design.

Q4: Do you ship internationally?

Yes, we offer worldwide shipping, including to the USA, Europe, and the Middle East.

Q5: How long does shipping take?

  • USA & Europe: 7–15 business days
  • Asia & Middle East: 5–10 business days

Shipping times may vary depending on customs and courier services.

Q6: Can I return or exchange my order?

Yes, we accept returns within 7 days of delivery if the item is unused and in its original packaging.

Please note: Custom-made or personalized jewelry cannot be returned or exchanged.

Q7: How can I track my order?

Once your order ships, you'll receive a tracking link by email or WhatsApp to follow your delivery in real time.

Q8: Do you provide certificates of authenticity?

Yes. Each Redo Gems piece includes a Certificate of Authenticity, verifying that your gemstone is natural and ethically sourced from Afghanistan.

Q9: Can I order custom jewelry?

Absolutely. We accept custom design requests — from stone selection to design and size.

You can reach us via WhatsApp, Instagram, or email to start your custom order.

Q10: How should I care for my gemstone jewelry?

To maintain the beauty of your gemstone jewelry, avoid exposure to harsh chemicals, perfumes, and extreme temperatures. Clean gently with a soft cloth and store in a safe place when not wearing.